1. Eligibility & Restrictions

Participants under 18 must have a parent or legal guardian present to sign waivers.

Pregnant individuals, persons under the influence of alcohol or drugs, and those with unmanaged seizure disorders or severe mobility impairments are not permitted.

2. Waiver & Release of Liability

All participants (or parents/guardians for minors) must sign a Waiver and Release of Liability prior to participating. This waiver:

Releases the zipline operator, its employees, owners, and affiliates from all claims of negligence.

Acknowledges that you are participating voluntarily and assume all risks.

Is irrevocable once signed and cannot be challenged after an incident.

3. Safety Compliance

Participants must:

Follow all verbal and written instructions from guides.

Wear all provided safety equipment (helmet, harness, tether, gloves) correctly.

Not tamper with, loosen, or remove any safety equipment during the course.

Use the braking technique demonstrated (e.g., leaning back, raising feet, gloved hand braking).

Not use personal phones, cameras, or loose objects on the line (secure them or leave in lockers).

Failure to comply may result in immediate removal from the course without refund.

4. Booking, Payment & Cancellations

Full payment is required at time of booking unless otherwise stated.

Weather policy: The operator reserves the right to cancel or reschedule tours due to lightning, high winds, heavy rain, or other unsafe conditions. If the operator cancels, you receive a full refund or reschedule option. If you choose not to reschedule, refund is your only remedy.

Late arrivals: You may be moved to a later time slot or forfeit your booking with no refund.

5. Medical & Emergency

You must disclose all relevant medical conditions (e.g., allergies, epilepsy, heart conditions, medications) on the waiver form.

Staff are trained in basic first aid/CPR but are not medical professionals. You are responsible for your own emergency medical plan (e.g., EpiPen, inhaler).

You authorize the operator to administer emergency first aid and arrange transport to a medical facility at your own expense.

6. Property & Personal Belongings

The operator is not responsible for lost, stolen, or damaged personal items (glasses, phones, jewelry, keys).

Secure lockers are available but use is at your own risk.

7. Code of Conduct

No aggressive, reckless, or disruptive behavior. Guides may remove any participant posing a safety risk to themselves or others.

No intentional unclipping, releasing brakes early, or ignoring stop signals.