Terms and Conditions

Last Updated: 20 November 2025

Welcome to Uzoefu, operated by Uzoefu (Pty) Ltd (“we”, “us”, “our”).
 These Terms & Conditions (“Terms”) govern your use of the Uzoefu mobile application (“App”) and all services offered through it (“Services”). By downloading, accessing, or using Uzoefu, you agree to these Terms.

How do I create an account on Uzoefu?

You can book a room directly on our website by selecting your dates, room type, and providing your details. A confirmation email will be sent immediately after booking.

Booking modifications and cancellations depend on your rate plan. Some rates are refundable, while others are non-refundable. Please check your confirmation or contact support.

We accept major credit/debit cards, PayPal, and secure online payment options. Payment is usually required at the time of booking.

Yes! We offer seasonal deals, early-bird discounts, and membership promotions. Sign up for our newsletter to stay updated.

Some room types include breakfast. Your booking confirmation will indicate whether it is included. Additional meals can be purchased during your stay.

Check-in starts at 2:00 PM and check-out is by 12:00 PM. Early check-in or late check-out may be available upon request, subject to availability and fees.

Pet policies vary by property. Some hotels allow pets with prior notice and may charge an extra fee. Check your hotel’s pet policy before booking.

Many hotels provide on-site parking. Availability and fees vary by property, so check amenities before booking.

We follow strict hygiene and sanitation protocols. Rooms and common areas are regularly cleaned, and contactless check-in/out options are available.

Our support team is available 24/7 via email, phone, or live chat. We’re happy to assist with bookings or any issues during your stay.

Yes, you can request specific rooms during booking, but requests are subject to availability and cannot be guaranteed.

Some properties offer airport shuttle services. Check the hotel’s amenities or contact support for details and reservations.

Yes, many hotels are wheelchair accessible and provide facilities for disabled guests. Please check the property details before booking.

Some rates allow payment at the hotel. Check the payment options when booking to see if this is available for your stay.

Yes, most hotels offer free Wi-Fi in rooms and common areas. Speed and availability may vary depending on the property.