Legal and Policies
This policy applies to all bookings made through the Uzoefu app.
This policy applies to all bookings made through the Uzoefu app.
Last updated: 09 Feb 2026
This policy applies to all bookings made through the Uzoefu app.
1. Provider-Specific Policies
Every experience listed on Uzoefu has its own cancellation rules. These rules are displayed on the activity page and apply to your booking.
2. User Cancellations
Refunds depend on the Activity Provider’s policy and may include:
Full refund for early cancellations
Partial refund
No refund for short-notice cancellations
Uzoefu cannot override a Provider’s cancellation terms.
3. No-Shows
If you fail to attend an activity without cancelling, it is considered a no-show, and refunds are usually not provided.
4. Provider Cancellations
If an Activity Provider cancels due to weather, safety, or operational reasons:
You will be notified
You may receive an alternative date or a refund (as per their policy)
5. Technical or Payment Errors
If a booking fails due to a technical or payment issue:
Uzoefu will investigate
Refunds, if applicable, are processed within 5–10 business days
6. Refund Method
Refunds are:
Sent back to the original payment method
Processed in ZAR
Subject to payment gateway timelines
7. Contact for Refund Queries
Email: support@uzoefu.co.za
Last updated: 09 Feb 2026
This policy applies to all bookings made through the Uzoefu app.
1. Provider-Specific Policies
Every experience listed on Uzoefu has its own cancellation rules. These rules are displayed on the activity page and apply to your booking.
2. User Cancellations
Refunds depend on the Activity Provider’s policy and may include:
Full refund for early cancellations
Partial refund
No refund for short-notice cancellations
Uzoefu cannot override a Provider’s cancellation terms.
3. No-Shows
If you fail to attend an activity without cancelling, it is considered a no-show, and refunds are usually not provided.
4. Provider Cancellations
If an Activity Provider cancels due to weather, safety, or operational reasons:
You will be notified
You may receive an alternative date or a refund (as per their policy)
5. Technical or Payment Errors
If a booking fails due to a technical or payment issue:
Uzoefu will investigate
Refunds, if applicable, are processed within 5–10 business days
6. Refund Method
Refunds are:
Sent back to the original payment method
Processed in ZAR
Subject to payment gateway timelines
7. Contact for Refund Queries
Email: support@uzoefu.co.za
Last updated: 09 Feb 2026
This policy applies to all bookings made through the Uzoefu app.
1. Provider-Specific Policies
Every experience listed on Uzoefu has its own cancellation rules. These rules are displayed on the activity page and apply to your booking.
2. User Cancellations
Refunds depend on the Activity Provider’s policy and may include:
Full refund for early cancellations
Partial refund
No refund for short-notice cancellations
Uzoefu cannot override a Provider’s cancellation terms.
3. No-Shows
If you fail to attend an activity without cancelling, it is considered a no-show, and refunds are usually not provided.
4. Provider Cancellations
If an Activity Provider cancels due to weather, safety, or operational reasons:
You will be notified
You may receive an alternative date or a refund (as per their policy)
5. Technical or Payment Errors
If a booking fails due to a technical or payment issue:
Uzoefu will investigate
Refunds, if applicable, are processed within 5–10 business days
6. Refund Method
Refunds are:
Sent back to the original payment method
Processed in ZAR
Subject to payment gateway timelines
7. Contact for Refund Queries
Email: support@uzoefu.co.za